Meet the people behind Access, and read what residents and landlords say.

Marilu

Revenue Coordinator

(866) 830-4401 ext. 310BillingAccessAsset.com

Who I am

I've been with Access Asset Management for a little over 11 years. Before that, I worked for another property management company for five years, so I have more than 16 years in the industry.

As Revenue Coordinator, I process invoices and work orders on behalf of property owners and make sure payments are handled accurately and efficiently.

I'm bilingual in English and Spanish, which lets me help a wider range of owners and residents.

Outside of work, I enjoy spending time with my family and traveling to new places.

What matters to me

One of the things I enjoy most is building relationships with property owners and helping with any questions or concerns they have.

I take pride in excellent customer service, open communication and timely responses.

When you work with me, you can count on someone who is dependable, approachable and always happy to help.

Tom S.

Maintenance Coordinator

(866) 830-4401 ext. 313WorkOrderAccessAsset.com

Who I am

As Maintenance Coordinator, I coordinate maintenance requests and work directly with our trusted vendors to make sure repairs are handled promptly and correctly.

People are often surprised by how quickly I can evaluate a maintenance ticket and get the right specialist dispatched to the property.

I've been in property management maintenance for three years, backed by 30 years of experience in building maintenance and facilities.

Outside of work, I enjoy spending time outdoors and unwinding with my family.

What matters to me

A good day is when residents' maintenance issues are resolved smoothly and our properties keep running without delay.

One thing I wish everyone knew before they call: clear photos and details in the work order help us assign the right contractor right away.

When you work with me, you can count on me to communicate clearly and make sure your property issues are handled efficiently by qualified professionals.

Kimberly

Move-in and Move-out Coordinator

(866) 830-4401 ext. 334MIMOAccessAsset.com

Who I am

I coordinate move-ins, move-outs and property issues to make the process as smooth as possible for owners and residents.

People are usually surprised by how many different things I handle in a day. There's always something new, and I do my best to stay on top of it and keep everything moving.

I've been with Access since January 2025. Before that, I worked for an engineering company that did work for Southern California Edison (SCE).

Outside of work, I enjoy spending time in nature and traveling.

What matters to me

A good day is when I get things taken care of, resolve issues, and answer every question that comes my way.

Communication goes a long way! The more information we have up front, the easier it is to find the best way to help.

One situation that stands out was working with an owner whose home needed a lot of repairs after a tenant moved out. She had lived in that home her entire life, and it mattered to her that it was kept nice.

When you work with me, you can count on me to do my best to find a solution and keep you informed along the way.

Tami

Renewal Coordinator

(866) 830-4401 ext. 314MIMO2AccessAsset.com

Who I am

As Renewal Coordinator, I handle lease renewals for our owners and residents. That's my title, but what I actually do is so much more.

I've been doing this for six years.

Outside of work, I enjoy the river and the desert with my family.

What matters to me

A good day at work is a day spent helping people. I'm dedicated to helping everyone who calls, owner or resident.

I wish owners and residents had a better understanding of the renewal process. The more you know going in, the smoother it goes for everyone.

When you work with me, you can count on me to help you in any way I can.

Carolina

Compliance Coordinator

(866) 830-4401 ext. 312ComplianceAccessAsset.com

Kaylee

Marketing Coordinator

(866) 830-4401 ext. 340InfoAccessAsset.com

Abbygail

Lead Admin Assistant

(866) 830-4401 ext. 339InfoAccessAsset.com

Who I am

As Lead Admin Assistant, I'm often the first voice prospective residents hear when they call. I answer their calls and questions, help advertise our properties, and support our coordinators by contacting and scheduling vendors.

I've been with Access since July 2025.

Outside of work, I'm a reader.

What matters to me

If I leave the office having had one meaningful conversation with a prospective resident or an owner, it was a great day.

One thing I'd ask before you call: please read the listing. It answers a lot of the most common questions, so we can spend our time on yours.

Every conversation I have with a prospective resident or an owner has had an impact on me. Each one is a chance to help someone take the next step.

When you work with me, you can count on honest, unfiltered feedback.

Brian

Admin Assistant

(866) 830-4401 ext. 338InfoAccessAsset.com

Who I am

I help keep the rental process moving by communicating with owners, assisting applicants, coordinating showings, and making sure everyone has the information they need.

I'm often able to track down answers, follow up on outstanding items, and resolve questions quickly, so things don't get held up unnecessarily.

I've been with Access for a year. Before that, I worked in the construction industry, which taught me to stay organized and communicate clearly with people.

Outside of work, I enjoy traveling, hiking and staying active.

What matters to me

A good day is when I help people get answers, keep applications moving forward, and make sure owners and applicants know where things stand.

I genuinely care about the people I work with, and I take their questions and concerns seriously. I'm not just here to get things done; I'm here to help and make the process as smooth as possible for everyone.

I've guided applicants through the verification process, answering their questions and walking them through each step. Hearing that I was kind and helpful was really rewarding. It showed me that the way I treat people makes a difference, even in a process that can feel stressful.

When you work with me, you can count on me to genuinely care, and to treat you with kindness and respect.

Amber

Admin Assistant

(866) 830-4401 ext. 331AssistantAccessAsset.com

Isabel

Admin Assistant

(866) 830-4401 ext. 337InfoAccessAsset.com

Who I am

My role is to make the rental process as smooth as possible for owners and residents. From applications and verifications to coordinating showings, answering questions and finding solutions, I take pride in making sure people feel supported throughout the process.

People would be surprised by how many different things I handle in a day. I enjoy multitasking, solving problems, and stepping in wherever I'm needed to get things done.

I've been with Access since July 2025, and my background in real estate goes back several years. Before joining Access, I was an Office Administrator and Transaction Coordinator, managing real estate transactions from contract to closing: coordinating with agents, lenders, escrow companies and clients, keeping track of deadlines, and reviewing documents. That work taught me the value of organization, attention to detail, clear communication and strong relationships.

Outside of work, I enjoy spending time with my family, growing in my faith, and being outdoors. I'm an animal lover, too, with a dog and pet birds at home.

I also speak Spanish, and I enjoy helping our Spanish-speaking owners and residents.

What matters to me

A good day is knowing I made a positive difference in someone's day, whether that's helping an owner feel more at ease, assisting a resident, or supporting my team.

I want every owner and resident to know that I genuinely care, and that they can always expect honesty and transparency from me. Your home or investment matters, so I take the time to listen, communicate clearly and find the right solution rather than rushing through the process.

I once worked with an owner who was overwhelmed because her property wasn't renting. I made it a priority to communicate openly and help her feel comfortable, and she told me she felt calmer every time we spoke. After we found a wonderful family for her home, she surprised me with flowers. It reminded me that building trust can matter as much as the work itself.

When you work with me, you can count on me to be honest, dependable and genuinely invested in helping you.

Alyssa

Admin Assistant

(866) 830-4401 ext. 333AssistantAccessAsset.com

Who I am

As an Admin Assistant, I oversee my assigned properties from advertising through move-in. I keep owners and applicants informed at every step and make sure the process stays accurate, timely and smooth.

People are usually surprised by how quickly I follow up with applicants. I call right away and keep everyone updated, so applicants feel supported and owners get a faster, clearer picture of where their property stands.

I've been with Access for about four years. Before that, I worked in administrative support roles that strengthened my communication, organization and customer service skills.

Outside of work, I love being outdoors: hiking, beach days, and anything that lets me unwind and reset.

What matters to me

A good day is when owners feel confident, applicants feel supported, and everything moves forward without delays. Clear communication, smooth progress and no surprises.

I wish everyone knew how many moving parts go into getting a home rented: pricing, advertising, tours, applications and verifications. I'm actively managing all of it behind the scenes to keep things on track.

When you work with me, you can count on me to keep you informed, stay organized, and make sure your property or application moves forward with accuracy, care and consistency.

Danica

Admin Assistant

(866) 830-4401 ext. 335InfoAccessAsset.com

Who I am

I like helping people, and I make sure everyone I work with feels comfortable and taken care of.

I've been with Access for six months, and I'm also currently in school.

Outside of work, I love spending time outdoors, especially at the river and in the desert.

What matters to me

A good day is one where I've helped residents and owners, solved problems, and made sure everyone feels heard and supported.

Before you call, I hope you know that I'm here to help. Whatever the question, I'll do my best to find a solution.

When you work with me, you can count on me to be friendly, dependable and willing to listen.

John

Field Support Technician

(866) 830-4401 ext. 322FSTAccessAsset.com

Who I am

As a Field Support Technician, I conduct property inspections to make sure homes are well maintained. I identify potential issues, document what I find, and help protect our owners' investments while making sure our residents have a safe place to live.

People are often surprised by how quickly I can replace a detector. It only takes me a few moments, and my natural height helps a bunch.

I've been doing this for nearly six years.

Outside of work, I like to hike.

What matters to me

A good day is a smooth schedule and no traffic.

If you can't reach me right away, I'm probably on the road. I wish I could be of more help in those moments!

One time I found a photo album someone had left behind at a property. I made sure to track them down so they wouldn't lose their precious memories.

When you work with me, you can count on me to get the job done.

Nikki

Field Support Technician

(866) 830-4401 ext. 341FSTAccessAsset.com

Who I am

I handle property inspections, check that safety devices are working properly, replace detectors when needed, and help make sure the homes we manage are being properly maintained.

People are often surprised by how quickly I get detector replacements done. I like taking care of things efficiently, without making them more complicated than they need to be.

I've been with Access for two and a half years. Before that, I worked in customer service.

Outside of work, I teach Zumba. I love staying active, having fun with music, and sharing that energy with others.

What matters to me

A good day is when I get my inspections done efficiently, take care of the things that need attention, and know I'm helping keep our properties safe and well maintained.

Even the little things can make a difference. I'm there to do my job, but I also believe in treating people with kindness and helping where I can.

I once helped an elderly resident clear an old nest out of her gutters and change some light bulbs. They may have seemed like little things, but she was so happy to have the extra help. It reminded me that the smallest gestures can mean the most.

When you work with me, you can count on me to be dependable, get the job done, and treat you with kindness and respect.

Rodney Still

Office Manager

(866) 830-4401CorpAccessAsset.com

Who I am

As Office Manager, I oversee day-to-day operations and guide our team through difficult or urgent tasks. I also build many of the tools Access uses every day, and I'm always looking for ways to make us more efficient and responsive.

I've been with Access for four years. Before that, most of my experience was with 501(c)(3) nonprofits, working on legal and compliance issues.

In my spare time, I do a lot of reading.

What matters to me

I strongly prefer to end the day with no unresolved emails and no unreturned calls. Anyone who needs an answer from me gets it as quickly as I can give it.

I appreciate every piece of feedback from owners and residents. I'm naturally drawn to building and refining processes, and feedback is what guides how we improve them.

When you work with me, you can count on me to deliver on anything I've told you I'll do. I won't overpromise and underdeliver. If I say you'll hear from me by a certain time, you will. If I say that email will be in your inbox, it will be.

Dianna Borghi

Property Manager

(866) 830-4401DiannaAccessAsset.com

Who I am

As a Property Manager, my goal is to take care of all our owners' needs and make sure they feel supported and taken care of. I take pride in responding quickly to owners' calls and work orders, and in doing everything I can to make sure every issue is handled with care.

I've been with Access for over 11 years. Before joining Access, I worked for another property management company, and before that I was an office manager at a law office. Those years taught me the importance of being dependable, honest, organized and committed to helping people.

When I'm not working, my family is my greatest joy. I have eight grandchildren, and I love going to their games. They all love cousin sleepovers at Grandma's house. Family is everything.

What matters to me

For me, a good day at work starts with waking up and praying to Jesus that I can make a difference in someone's life that day.

I truly care about the people I work with. Over the years, I've had the privilege of praying with many of my owners and residents during difficult times. Through those times, and many years of working together, many of them have become like family.

I wish every owner and resident could see how hard our Access family works behind the scenes to meet their needs. There's so much care, time and effort in what we do every day.

When you work with me, you can count on an honest answer, on me working hard on your behalf, and on someone who genuinely cares about getting your needs met. I'm grateful and blessed for my years at Access, and proud to be a small part of a team that works hard to make a difference. God bless.

Tom Palasky

Sales Manager

(866) 830-4401 ext. 350T.PalaskyAccessAsset.com

Who I am

I'm the first person most new owners talk to at Access. I answer every question owners have while they're deciding whether to join us, and once an owner signs up, I fully onboard the property within 24 hours.

I'm in my eighth year at Access. Before that, I managed collection agencies for many years.

Outside of work, I enjoy spending time with my family and grandchildren.

What matters to me

A good day is one where every owner and prospective owner gets a professional, thorough answer to every question.

One tip before you call: write down your questions first, so we cover everything.

I once got a call from a prospective owner who was relocating and was overwhelmed to the point of tears. Her home needed cleaning and minor repairs, and she didn't have time to handle them. I told her that once she signed with Access and dropped off the keys, we'd handle everything from there. About a month later, she called to say we were "lifesavers."

When you work with me, you can count on me to answer every question thoroughly and in a timely manner.

Adam Clarke

VP of Operations

(866) 830-4401InfoAccessAsset.com

Who I am

I'm a follower of Jesus Christ, a husband, a father of four, and a small business owner. I started Access with my business partner in 2009, after working in banking and real estate sales. Today I steer the ship on operations and serve as the agent for the properties we manage. That means I manage risk, resolve disputes, and push back on anyone who tries to take advantage of the clients I care for. What surprises most people: when a case goes to court, I'm usually the one standing there for Access and our clients. Outside of work, my first job is taking care of my wife and children.

What matters to me

A good day is moving a big project across the finish line while still answering every call from our clients and our team. I wish every owner and resident knew how much thought goes into every process at Access. We plan for what's likely, and for what's possible. Many of our clients have become friends, and several were at my wedding this year. They've watched this company grow from a seedling into a strong, healthy tree over nearly two decades. When you work with me, you can count on me to be there when you need me and to do what I say I'll do.

Jarrod Whitehorn

VP of Sales and Broker

(866) 830-4401InfoAccessAsset.com

Who I am

I make sure every decision at Access, from who gets approved to how fast a repair gets handled, is backed by good data, sound judgment and California law, so owners are protected and residents are treated fairly.

I've been with Access since the beginning. Before that, I spent years in real estate through my own companies, so I look at a property the way a landlord does, for how it performs, and the way a resident does, for how it's run.

Most people don't expect the broker to help build the software we run on. I have a computer science background, so when something slows our team down, I fix the process itself, not just the one case in front of me.

Outside of work, I'm happiest outdoors: on the boat, fishing, camping or hiking the backcountry. I like the survival side of it too, knowing how to handle myself when there's no cell signal and no one coming to help.

What matters to me

A good day is one where nobody has to chase us. Owners have their numbers, residents have their answers, and something that used to take our team an hour now takes a minute.

One thing I wish everyone knew: call early. A small leak, a late payment or a question about the lease is a quick fix in week one and an expensive one in month three.

An owner once came to us with an inherited property that wasn't performing, and they had accepted that was all it would ever earn. We went through the numbers and found that trading it for a similarly priced property with multiple units could nearly double their gross rent for about the same out-of-pocket cost. The property wasn't the problem. Nobody had ever shown them what it could be.

When you work with me, you can count on me to tell you the truth, even when it isn't what you hoped to hear, and then do everything I can to get you the best result.