Lake Elsinore Property Management, Orange County Property Management, Inland Empire Property Management, Riverside Property Management
P: 866.830.4401 | E: info@accessasset.com
Lake Elsinore Property Management, Orange County Property Management, Inland Empire Property Management, Riverside Property Management
The Placement Associate works at the direction of the Property Manager, meeting with prospective tenants and providing a warm and inviting experience as the first point of contact at Access. The Placement Associate is the liaison between prospective tenants and Access, and is responsible for:
• Greeting walk-in guests
• Promptly returning all prospects’ telephone calls, texts, and emails
• Identify homes to show that meet prospects’ criteria
• Show homes to prospective tenants
• Provide prospects local market information
• Introduce prospects to the application process
• Answer basic application qualification questions
You can reach your placement associates by:
Phone: (866) 830-4401 x 105 (Call Queue)
Email: FrontDesk@AccessAsset.com
The Application Underwriter works with applicants gathering necessary information, organizing supporting documentation, and verifying supplied information. The application underwriter carries the burden of responsibility for quickly and effectively analyzing an application, or often multiple competing applications, to find the strongest one to fill a vacant rental unit. The Application Underwriter has discretion to determine essential risk mitigation strategies and, when necessary, demand increased rents, deposits, or co-signers to “shore-up” an application. When multiple strong applications are received the Application Underwriter is expected to research available inventory and suggest comparable Access inventory to be sure that all qualified applicants have the greatest chance of becoming a resident in one of Access’ rental homes. The Applicant Underwriter directly affects both the quality and consistency of Access’ residents, and is responsible for:
• Working with Applicants to gather necessary documentation
• Pulling and analyzing credit checks with major credit bureaus and criminal backgroud reports
• Comfort and Confidence in using Access unique scoring metrics and software to produce reliable screening results
• Negotiating increased rents and deposits when necessary
• Knowledge of availble inventory to identify cross-selling opportunities in the event of multiple applicants
• Escalation of properties which reach critical vacancy rate and implementing emergency marketing systems to prevent abnormal vacancy times
You can reach your Applicant Underwriter by:
Phone: (866) 830-4401 x 103
Email: App@AccessAsset.com
The MIMO Coordinator’s role spans the life of a lease from moving a newly approved applicant into a home to renewing the lease agreement prior to expiration, to coordinating the move-out and subsequent re-lease of the property. The MIMO Coordinator must exude masterful time management skills, communication, and empathy in response to each of the various life cycles of a lease while maintaining rigid adherence to company and Landlord goals and policies with regard to each property. The MIMO Coordinator must ensure that all pre move-in requirements are met prior to a new tenant taking possession of a home, including collection of funds, ensuring utilities are established, and making sure all lease documents have been drafted and signed where necessary. As the lease expiration approaches the MIMO Coordinator will work with the residents and the Landlord to complete the semi-annual safety and maintenance walk-through and to ensure the lease renewal is achieved at an optimal rate while avoiding unnecessary vacancy and ensuring that contracts are updated as appropriate to ensure compliance guidelines are met or exceeded. Upon receiving notice of intent to vacate by one of our residents our MIMO Coordinator will work to ensure that all keys are returned, the home is inspected promptly, and the tenant’s security deposit is dispositioned quickly taking care to apply charges to the deposit as appropriate and warranted by a thorough review of move-in and move-out photos. The MIMO Coordinator directly affects both the quality and consistency of residents’ experience in their interaction with Access, and is responsible for:
• Reviewing approval guidelines for applicants and drafting the necessary lease contracts
• Working with applicants to execute all required lease contracts prior to taking possession
• Collection of all necessary funds prior to an applicant receiving possession of the home
• Ensuring that utilities are established in the applicant’s name prior to move-in
• Contacting current tenants 90 days prior to lease expiration to gauge intent
• Coordination of the semi-annual safety and maintenance walk-through
• Negotiating and drafting renewal contracts and ensuring timely execution of the documents
• Coordinating the move-out process with outgoing tenants
• Ensuring homes are inspected promptly after tenants vacate
• Evaluating estimates for repairs and appropriately identifying responsibility for cost
You can reach your MIMO Coordinator by:
Phone: (866) 830-4401 x 106
Email: MIMO@AccessAsset.com
The Property Manager designation is a specialized position requiring a real estate license in good standing with California Bureau of Real Estate. The Property Manager is Access’ liaison between owners and tenants for a specified territory or portfolio of homes, and is responsible for, among other things:
• Establishing rental rates by surveying local rental rates
• Filling vacancies
• Negotiating and executing leases on behalf of property owners
• Collection of all necessary funds prior to an applicant receiving possession of the home
• Ensuring that utilities are established in the applicant’s name prior to move-in
• Enforcing provisions in the lease
• Investigating and resolving tenant complaints
• Prioritizing incoming maintenance requests based on severity
• Passing effective judgement on the nature and cause of damage to property
• Coordinating based on pricing and territory to find the best vendor for the job
• Diligent follow-up to ensure that estimates are returned in a timely manner and jobs are completed on schedule
• Handling difficult decisions for owners who prefer hands-off approach while walking through the details for owners who prefer to be hands-on
• Negotiating discounts when applicable and recalling vendors when repairs don’t meet Access’ standards
• Contacting current tenants 90 days prior to lease expiration to gauge intent
• Coordination of the semi-annual safety and maintenance walk-through
• Negotiating and drafting renewal contracts and ensuring timely execution of the documents
• Coordinating the move-out process with outgoing tenants
• Ensuring homes are inspected promptly after tenants vacate
• Evaluating estimates for repairs and appropriately identifying responsibility for cost
You can reach Dianna Borghi by:
Phone: (909) 240-3280
Email: Dianna@AccessAsset.com
The Maintenance Director works with tenants, vendors, and owners to quickly and efficiently address necessary maintenance concerns. The Maintenance Director is tasked with identifying the nature of a repair and, through experience and investigation, determine not only the impact and severity of the repair but also pass judgement on the cause and responsibility of the repair as well. Prioritizing maintenance requests by identifying the threat, real or perceived, to property or safety is a must and the Maintenance Director must be mindful of each owners tolerance and authorization levels when it comes to Access controlled repairs. Perhaps just as important as the repairs themselves, the Maintenance Director is also responsible for the health of the Access vendor networks. Constantly expanding, shopping, and scouring the local marketplaces to ensure that those hired by Access for the benefit of its clients are providing the highest level of service at the most competitive pricing. A summary of responsibilities for the Maintenance Director are as follows;
• Prioritizing incoming maintenance requests based on severity
• Passing effective judgement on the nature and cause of damage to property
• Coordinating based on pricing and territory to find the best vendor for the job
• Diligent follow-up to ensure that estimates are returned in a timely manner and jobs are completed on schedule
• Handling difficult decisions for owners who prefer hands-off approach while walking through the details for owners who prefer to be hands-on
• Negotiating discounts when applicable and recalling vendors when repairs don’t meet Access’ standards
• Maintaining the health of the Access Vendor Networks
You can reach your Maintenance Coordinator by;
Phone: (866) 830-4401 x 102 (Call Queue)
Email: WorkOrder@AccessAsset.com
The Executive Director designation is a distinguished accomplishment within our organization. The Executive Director is the liaison between new landlord clients and Access, and is responsible for;
• New property inquiries
• Contract questions
• Investment consulting
The Executive Director designation is accompanied by a track record of solid, hands-on, management and sales skills, including;
• Budget preparation
• Analysis
• Decision-making and reporting
• Transparent and high integrity leadership
• A motivation for relationship building
• Effective problem solving skills
• Excellent ability to listen and communicate clearly
• Unparalleled professionalism
Cinthya has been with Access Asset Management since its start in 2009 and has worked as the marketing coordinator since 2011. She is responsible for marketing the available rental homes as well as coordinating the showing schedule. Having moved more than 20 times, Cinthya sees each new home as a new adventure and enjoys being a part of other families’ journeys.
After moving to Lake Elsinore from South Carolina in 2001, she met Adam Clarke at Temescal Canyon High School and the two became the stereotypical high school sweethearts. They graduated from high school holding hands and shortly thereafter married and started a family. She is a very involved and passionate mother of three and considers her family her top priority. In her free time, Cinthya enjoys cooking, reality T.V. shows, and learning new tricks in Excel.
The Placement Associate works at the direction of the Property Manager, meeting with prospective tenants and providing a warm and inviting experience as the first point of contact at Access. The Placement Associate, in conjunction with the Property Manager, is the liaison between prospective tenants and Access, and is responsible for;
• Greeting walk-in customers
• Promptly return all prospects’ telephone calls, texts and/or emails
• Identify homes to show that meet prospects’ criteria
• Show homes to prospective tenants
• Provide prospects local market information
• Introduce prospects to the application process
• Answer basic application qualification questions
A Placement Associate’s qualifications include;
• A motivation for relationship building
• Excellent ability to listen and communicate effectively
• Proven ability to communicate information in order to overcome objections
• Unparalleled professionalism
The Placement Associate works at the direction of the Property Manager, meeting with prospective tenants and providing a warm and inviting experience as the first point of contact at Access. The Placement Associate, in conjunction with the Property Manager, is the liaison between prospective tenants and Access, and is responsible for;
• Greeting walk-in customers
• Promptly return all prospects’ telephone calls, texts and/or emails
• Identify homes to show that meet prospects’ criteria
• Show homes to prospective tenants
• Provide prospects local market information
• Introduce prospects to the application process
• Answer basic application qualification questions
A Placement Associate’s qualifications include;
• A motivation for relationship building
• Excellent ability to listen and communicate effectively
• Proven ability to communicate information in order to overcome objections
• Unparalleled professionalism
The Placement Associate works at the direction of the Property Manager, meeting with prospective tenants and providing a warm and inviting experience as the first point of contact at Access. The Placement Associate, in conjunction with the Property Manager, is the liaison between prospective tenants and Access, and is responsible for;
• Greeting walk-in customers
• Promptly return all prospects’ telephone calls, texts and/or emails
• Identify homes to show that meet prospects’ criteria
• Show homes to prospective tenants
• Provide prospects local market information
• Introduce prospects to the application process
• Answer basic application qualification questions
A Placement Associate’s qualifications include;
• A motivation for relationship building
• Excellent ability to listen and communicate effectively
• Proven ability to communicate information in order to overcome objections
• Unparalleled professionalism
The Office Manager works with both residents and property owners acting as an escalation resource for residents and a reliable and trusted resource for property owners to direct routine questions and concerns to such as HOA violations, past-due balances, and status updates on larger projects. In addition, the Office Manager is responsible for internal audit of the different employment roles at Access within the Operations designation as well as a variety of administrative responsibilities within Access. The Office Manager is the liaison between current tenants and Landlords, and is responsible for;
• Working with residents to resolve escalated disputes
• Completing routine requests or answering procedural questions from landlords
• Implementing procedures for retention, protection, retrieval, transfer, and disposal of records
• Reviewing sub-standard applications for viability
• Evaluating and communicates with Landlords on mid-level repairs or maintenance exceeding certain threshholds
• Keeping Property Managers informed by reviewing and analyzing special reports; summarizing information; and identifying trends
• Maintaining office staff by recruiting, selecting, orienting, and training employees
• Maintaining office staff job results by auditing, coaching, counseling, and disciplining employees
The Office Manager’s qualifications include;
• A motivation for relationship building
• Effective problem solving skills
• Excellent ability to listen and communicate effectively
• Proven ability to communicate information in order to overcome objections
• Analysis
• Decision-making and reporting
• Track record of managing interoffice processes
• Effective history of supervision and delegation
• Unparalleled professionalism
The AR/AP Clerk controls all rent payments, vendor payments, as well as payments remitted to Landlords. The payments are at the direction of the landlord, the Property Manager, or the Move-in/Move-out Coordinators. The AR/AP Clerk is the liaison between current tenants, vendors, landlords, and Access and is responsible for;
• Processing incoming resident payments in accordance with terms of the lease agreement
• Processing outgoing payments to landlords in accordance with the terms of the management agreement
• Processing outgoing payments to vendors in accordance with the terms of the vendor agreement
• Completing routine financial related requests or answering procedural questions from landlords
• Reviewing and entering invoices and payment demands from vendors quickly and accurately
• Collecting and remitting state and federal withholding as necessary based on state and federal law or order
The AR/AP Clerk’s qualifications include;
• A motivation for relationship building
• Budget evaluation
• Analysis
• Decision-making and reporting
• Transparent and high integrity work standards
• Ability to obtain and maintain a fidelity bond
• Familiarity and competency with regard to state and federal processes and procedures
• Abilty to meet strict deadlines
• Unparalleled professionalism
As CEO and Leasing Director of Access Asset Management, Adam is responsible for the company’s day-to-day-operations and client relations. With a passion for improvement, an obsessive attention to detail, and the highest level of accountability, Adam co-founded Access in 2009 with one goal, to be the very best in the industry.
Adam moved from Escondido to Lake Elsinore in 2001, at which point he began his professional journey, regularly working two to three jobs at a time in order to support his family, gain experience and advance himself into his ideal career path. Still as driven as ever, you’ll often find him working 12 to 14 hour days, six days a week, always striving for the enhancement of the company and the benefit of his clients.
When he’s not glued to his desk, Adam enjoys reading, dabbling in photography, crashing his drone, and spending quality time with his family; building rockets and playing video games with his son, spoiling his young daughter, playing with his newborn and relaxing with his wife of nearly 12 years whom he credits with his success, both professionally and personally.
As CEO and Leasing Director of Access Asset Management, Adam is responsible for the company’s day-to-day-operations and client relations. With a passion for improvement, an obsessive attention to detail, and the highest level of accountability, Adam co-founded Access in 2009 with one goal, to be the very best in the industry.
Adam moved from Escondido to Lake Elsinore in 2001, at which point he began his professional journey, regularly working two to three jobs at a time in order to support his family, gain experience and advance himself into his ideal career path. Still as driven as ever, you’ll often find him working 12 to 14 hour days, six days a week, always striving for the enhancement of the company and the benefit of his clients.
When he’s not glued to his desk, Adam enjoys reading, dabbling in photography, crashing his drone, and spending quality time with his family; building rockets and playing video games with his son, spoiling his young daughter, playing with his newborn and relaxing with his wife of nearly 12 years whom he credits with his success, both professionally and personally.